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1. Drumplayr is more expensive than some of its competitors, what is the difference? (and yes, there is one) Answer: Almost everyone has heard
or said the following: "You get what you pay for". This
is a true statement. What we offer our clients goes far beyond
just some cheap, smelly old rehearsal room. We are always striving
to offer the best of everything for our clients. As the years
go by we continue to update and upgrade our rooms and facility
for your comfort. There is also the need to keep our gear well
maintained everyone to use, and that is no easy task. We offer
the best customer service out of all the rehearsal studios in
San Bernardino County with a staff of friendly, knowledgeable
and helpful pros. We take the time to learn your names, get to
know you and provide personalized assistance and attention to
our customers. We also have additional services we offer here
at the studios for your convenience. 2. How are your rooms set up and what gear do you have available? Answer: We setup our studios based
on your specific request. Many SB rehearsal facilities supply
all their rooms with gear weather you want it or not. This is
NOT what we do. We don't think that you should have to move someone
else's gear, which then takes up space in a room you are paying
for. When you call to book time you will be asked what you will
need for your room set up. It is your choice to either bring your
own gear, or use our line of drums and amps or any combination
thereof. All of our rooms have the P.A.s provided as well as mic
stands and cables. If you wish to bring your own drums and amps,
the room will be clean and clear of our gear ready for you to
load in. If you want it with drums and amps we will take care
of setting it all up for you and have it ready before you arrive.
You can check out as many microphones as you need, guitar cables,
guitar strap, power cords, etc. There is no additional charge
for these items, they are provided as a courtesy to you. 3. Is set up and tear down time included in the time we book, or can we get there early to set up? Answer: Technically the time you
book is the amount of time you have to get in and out of the room.
However, we book each rehearsal time with a 30 minute space between
rehearsal times to allow for tear down and setup, so bands don’t
feel rushed like all other studios. We try to give everyone as
much time as possible when they book any rehearsal. We ask that
all clients be considerate of each other and the booked time.
If we do not have a band in after you, we will let you know that
your time is up and you may load out at your leisure. We do our
best to keep everything running on time. If you have any other
special needs, or need gear in the room please let us know in
advance so we can have it ready for you ahead of time. 4. How can I hear my vocals better over the rest of the band? Answer: Well, we get this one every
so often. Usually from bands who have two full stack guitar players
who turn up to 11 (plus a huge drum set, plus an equally large
bass rig, 8x10 cab), even though we are getting our hair blown
back when they are turned up to 4 or 5. The first problem with
this is, you can only put so much sound in a confined space such
as our rooms here. Our rooms are designed for the comfort of bands,
but they are limited in how much sound they can contain. 5. I don’t know how to set up the P.A., what do I do? Answer: Most people are too embarrassed
to even ask this because they think they should know how, but
don’t. Worry no more, lots of people don’t know how
to use the P.A. Even people who think they do, or who say they
do, don’t always know either. We make this one as easy and
painless as possible. We are happy to come in and set up the microphones
for you check the level add some reverb or delay and make sure
everything is working. We are also able to help you run your keyboards,
cd/mp3 player/computer, or acoustic guitar through the p.a. We
have a knowledgeable staff who can help quickly troubleshoot if
a problem arises. So rest easy, let us do all the work to help
you have a great rehearsal. 6. We need to do a recording of our band, but there are so many options. Where do we start? Answer: If you want an inexpensive
way to get going on a recording project we can offer referrals
of a few local recording studios that provide a quality product
at reasonable pricing. We are considering setting up each room
with the option to record scratch demos and provide copies to
each band member. So, stay tuned for more updates on this service. 7. If I have a problem with a piece of gear I rented to use at the rehearsal studios what do I do? Answer: We realize that equipment
breaks, so please be sure to come out right away (or immediately)
and find one of the staff and ask for their help. Sometimes it’s
just a matter of swapping a cable or making a quick fix. It may
take us a few minutes to troubleshoot and make sure we can either
fix it or swap it, and in some instances find out that it is your
piece of gear that is having a problem. In either case it is our
goal to help find what the problem is and take care of it quickly
so you can get back to what you do best, playing music. 8. Do you offer monthly lockouts or just hourly? Answer: We try to accommodate bands
as much as possible. We do not offer 100% lockouts, but we do
offer semi-lockouts that allow bands to store their gear at the
studios when they book at 9. Can I set up a regular rehearsal time every week? Answer: The answer to this one
is yes, absolutely. What we generally do is once you’ve
picked a day and time we will put you down for that time slot
on a permanent basis, or as long as you’d like it. Unless
you call and cancel (24 hr. cancellation policy still applies),
we assume we will see you. Remember, if you cancel with less than
24 hrs notice you will still owe for the time. 10. If I need to cancel a rehearsal spot that I've reserved what do I do? Answer: No matter what, please
at least call us as a courtesy to let us know you are not going
to be here. If you are calling with more than 24 hours notice
then you are off the hook for the rehearsal time. If you cancel
your rehearsal time with less than 24 hours notice you will be
charged for the time you booked. For example, if you booked a
2 hour rehearsal and only used our room with the p.a., you would
owe $32. You must come down and pay in person or we can do a credit
card over the phone. If you have two no show/no calls, you will
be required to pay over the phone with a credit card in order
to reserve your time, plus you will be responsible for taking
care of the outstanding bill for the previous bookings. Suggestion:
please do not book your time unless you are positive that all
your members are available, that way you’re not stuck paying
for someone else’s mistake. 11. What if I do cancel with less than 24 hours notice, or just don't show up? Answer: While we hope that you
don't have to cancel with less than 24 hours notice, we realize
things do come up at the last minute. We try to be understanding,
so we hope that you can also see it from our point of view. With
less than 24 hours notice we may not be able to re-book the time,
so you are still responsible for the rehearsal you booked. It
is at the owner’s discretion to waive a fee for a rehearsal.
If you just don't show up, then that's very unprofessional and
rude. The band will still be responsible for the booked time.
If you have two no shows you will be required to pay for the time
in advance with a credit card, and must also take care of any
outstanding balances. Please be sure you have confirmed availability
with your band members before confirming your rehearsal time. 12. If I book for three hours and during the rehearsal we decide we only want to do two hours can we only pay for the time we use? Answer: You are responsible to
pay for whatever amount of time you book. Our minimum is two.
If you book three hours and during rehearsal decide things aren't
"happening" and you want to leave early, you do still
pay for the total of three hours. When you book time, if you are
not sure how long you want to go book the minimum. That way you
are not obligated for time you may or may not use. Sometimes if
we don't have a band in after you, you are welcome to pick up
and add time. You may call ahead and change the time, similar
to the 24 hour cancellation policy, give me enough notice and
I'm happy to accommodate you. 13. We only need to run through our set once, can we only do an hour of time? Answer: Yes you may do an hour
of time, however, you will be charged for two hours which is our
minimum for booking a rehearsal. |